Privacy & Refund policy

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legal disclaimers

This product is sold as a pure compound for research purposes only and is not meant for use as a dietary supplement. Please refer to our terms and conditions prior to purchase.The articles and information on products that may be found on this website are provided exclusively for the purposes of providing information and education. These items are not pharmaceuticals or medications, and the Food and Drug Administration has not given permission for the treatment or prevention of any disease, medical condition, or ailment using them.

Product Usage: This PRODUCT IS INTENDED AS A RESEARCH CHEMICAL ONLY. This designation allows the use of research chemicals strictly for in vitro testing and laboratory experimentation only. All product information available on this website is for educational purposes only. Bodily introduction of any kind into humans or animals is strictly forbidden by law. This product should only be handled by licensed, qualified professionals. This product is not a drug, food, or cosmetic and may not be misbranded, misused or mislabled as a drug, food or cosmetic. All sales are final.

privacy policy

Effective Date: 08/01/2024

Prime Sciences we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prime-sciences.com/ and make purchases from Prime Sciences. Please read this Privacy Policy carefully. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

1.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, phone number, and payment information (e.g., credit card number, billing address), that you voluntarily give to us when you purchase a product or communicate with us.

1.2 Non-Personal Data

We may collect non-personal information about you whenever you interact with our website. This may include your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.

1.3 Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience.

2. How We Use Your Information

We use the information we collect about you to:

Process your transactions and manage your orders.
Communicate with you about your order, account, or other customer service needs.
Improve our website and product offerings.
Send you promotional materials, newsletters, and other information regarding our products, services, and offers that we think may be of interest to you (you can opt out of receiving such communications at any time).
Respond to your inquiries and provide customer support.
Protect against fraudulent or illegal activity.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

3.5 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

3.6 Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we have about you.
Request that we correct or update your personal information.
Request that we delete your personal information.
Opt-out of receiving marketing communications from us.
Withdraw consent for us to process your personal information.
To exercise any of these rights, please contact us using the contact information provided below.

6. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this Privacy Policy. You are encouraged to review this Privacy Policy periodically to stay informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Prime Sciences
info@prime-sciences.com
844-845-2478
14500 N. Northsight Blvd, STE 100
Scottsdale, AZ 85260

By using our website, you consent to this Privacy Policy. Thank you for trusting Prime Sciences with your information.

This privacy policy template is intended to be customized based on your company's specific practices and legal requirements. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.

Refund Policy

At Prime Sciences, we strive to provide our customers with the highest quality products and customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds may be issued.

1. ALL SALES ARE FINAL

To be eligible for a refund, the following conditions must be met:

  • All products in vials are non-refundable
  • Return Window: You must request a refund within 15 days of the purchase date.
  • Condition of Products: The product must be approved for return and returned in its original, unopened packaging. Opened or used products are not eligible for a refund unless the product is defective.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@prime-sciences.com with your order number and details about the product condition. We will arrange for a replacement or issue a full refund, including shipping costs, once the defective or damaged item is returned to us.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@prime-sciences.com or call us at 844-845-2478 within 30 days of your purchase. Please provide your order number and reason for the refund request.
  2. Return the Product: If your refund request is approved, we will provide you with instructions on how to return the product to us. You are responsible for the shipping costs to return the item unless the product is defective or damaged.
  3. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the conditions for a refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@prime-sciences.com for instructions.

5. Shipping Costs

Shipping costs are non-refundable unless the product is defective or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon their posting on our website. You are encouraged to review this policy periodically to stay informed of any updates.